For patients
Patient Rights and Responsibilities
At Valleyview Medical Centre, we respect the rights of every patient. We also ask every patient to help us give the best care to you and to everyone who visits our clinics.
01
Your rights
Safety and respect
You will receive respectful, compassionate care that does not discriminate and that respects your values, beliefs and safety. If something unexpected happens during your care, we will tell you and involve you in any changes to your care.
Taking part in your care
You have the right to know who your healthcare providers are, to receive clear information about your diagnosis and treatment, to make choices about your care, to seek a second opinion, and to be told about any research projects.
Privacy
You have the right to privacy and confidentiality, to control your personal information, to see your health record and ask for corrections, and to have your information kept secure. See our Privacy Policy.
02
Your responsibilities
We ask every patient to:
- 01Be open and honest about your health history, including past and current illnesses, allergies, medications and family health history.
- 02Arrive on time, or give at least 24 hours’ notice if you need to cancel or reschedule.
- 03Treat our staff, other patients and visitors with consideration and respect.
- 04Not smoke on clinic premises.
- 05Take reasonable care of your health, and follow the advice your healthcare providers give you.
- 06Ask questions about anything you don’t understand, and tell us what matters to you in your care.
Have a question?
Your clinic can help.
If you have a question about any of these policies or fees, please contact your clinic.