Question 1

Do I need an appointment for a walk-in visit?

Accepted Answer

No appointment is needed for walk-in visits. Simply visit any of our three clinic locations during operating hours. You will be seen by the next available physician. Wait times may vary depending on patient volume.

Question 2

Is OHIP accepted at your clinics?

Accepted Answer

Yes. All medically necessary services are covered by OHIP. Some services such as sick notes, driver's medical exams, and form completions are not covered by OHIP and are subject to fees. Please see our Service Fees page for details.

Question 3

Are you currently accepting new family practice patients?

Accepted Answer

Yes, we are accepting new patients at select locations. Please visit us in person to register. Due to high demand, we have temporarily suspended online registrations. Our staff will assist you with the in-person registration process.

Question 4

What should I bring to my first visit?

Accepted Answer

Please bring your valid Ontario health card, a list of current medications, and any relevant medical records. If you are registering as a new patient, you may also be asked to provide your contact information and emergency contact details.

Question 5

What is your cancellation policy?

Accepted Answer

We kindly ask that you provide our clinic with a minimum of 24 hours' notice if you are unable to attend your appointment. Failure to attend or provide proper notice of cancellation will result in a $40 no-show fee. Three or more no-show incidents may result in dismissal at your physician's discretion.

Question 6

How do I renew my prescription?

Accepted Answer

Prescriptions are typically reviewed during scheduled appointments. If you are running low on medication, please schedule an appointment with your family physician. In urgent cases, our walk-in clinic can provide a one-time short supply renewal at the request of your pharmacy. Please allow up to 48 hours. Note: prescriptions for narcotics, controlled medications, sedatives, and antibiotics are never renewed via telephone or fax.

Question 7

How long are appointment wait times?

Accepted Answer

Wait times vary depending on the number of patients and complexity of cases. Walk-in patients are seen on a first-come, first-served basis. Scheduled appointments are typically 15 minutes. We recommend arriving early to complete check-in.

Question 8

Can I get a sick note or medical form completed?

Accepted Answer

Yes. Sick notes, medical forms, and doctor's letters are available but are not covered by OHIP. Fees range from $25 to $80 depending on the type of form. Please see our Service Fees page for a complete list.

Frequently Asked Questions