Privacy Policy

1. Introduction

Valley View Medical Centre ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address when you use our contact form • Health card information during in-person visits (not collected through this website) • Website usage data through analytics tools (anonymized)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact form submissions • Improve our website and services • Communicate important clinic updates • Comply with legal obligations

4. Protection of Health Information

This website does not collect, store, or process protected health information (PHI). All medical records and patient health information are managed through our secure, in-clinic electronic medical record (EMR) system in compliance with Ontario's Personal Health Information Protection Act (PHIPA).

Please do not submit sensitive medical information through our website contact form.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Our website uses HTTPS encryption and follows industry best practices for data security. However, no method of transmission over the Internet is 100% secure.

6. Third-Party Services

Our website may use third-party services such as Google Maps for location display. These services have their own privacy policies, and we encourage you to review them. We do not sell or share your personal information with third parties for marketing purposes.

7. Your Rights

Under PIPEDA (Personal Information Protection and Electronic Documents Act) and Ontario privacy laws, you have the right to:

• Access your personal information • Request correction of inaccurate information • Withdraw consent for data collection • File a complaint with the Privacy Commissioner of Canada

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Valley View Medical Centre Email: info@valleyviewmedical.ca Phone: +1 905-434-1662